2 Questions for Essential Employee Feedback

It’s 2 AM on a Saturday and you’re facing another sleepless night. Things with your company have been moving so fast lately that you feel like you’re losing your handle on it. Come to think of it, you have good reason to feel that way. Your team has gone from five to 20 people in the last year and your culture has morphed into something you barely recognize. And at this new scale, employee feedback isn’t happening as organically as it used to. It’s all starting to feel disconnected. 


If your company is in the process of scaling, or you’re preparing for rapid growth, asking your team two essential questions can help you be deliberate about your people and culture through the process. No one knows what makes your company a meaningful place to work more than your employees. As a result, these questions give a quick and accurate view on how people are feeling, your company’s competitive strengths, and what’s standing in the way of success. 


1) What’s the #1 reason you stay at this company?


Answers to this question reveal what people most value in the context of the rest of their lives. Perhaps it’s being on the ground floor of something truly innovative, or an exceptional team vibe. Or maybe working 100% remote allows them to get their kids off the bus after school. 


2) What would be the #1 thing that would motivate you to leave?

This question gets to the heart of people’s non-negotiables. The things that they love and won’t tolerate a change to, or the fundamental problems that need to be immediately addressed. It’s also a surefire way to learn if an employee doesn’t feel supported, or the company’s protracted growing pains are diminishing confidence, or if someone feels stuck in their job.


Why the questions work


They distill everything down to the essential truth.  Requiring people to pick their #1 reason filters out all the lesser factors that can often cloud your understanding of what’s most important.


They point to highly specific things that matter most to a great work experience. There’s no fluff to these questions, and responses tend to be equally direct. The result is a rich understanding of your people and your company. (Unless, of course, your team is afraid to tell you the truth).


They highlight the greatest threats to people staying and your company’s biggest vulnerabilities. You learn in clear terms what’s at risk if you remove or change their #1 thing. This input will help you plan for the future.   


In my experience, pointed questions lead to pointed answers.  You may be surprised by what actually drives and motivates your people. Above all, this knowledge will allow you to prioritize what’s “nice to have” versus non-negotiable for your culture. 


Introducing Founder Connect

“Honestly, I’m petrified I’m gonna fuck it all up. Please tell me that other people you work with feel this way too.”


That was the start of my first conversation with one of the founders I work with. She had reached out to me at a point when her new Head of Product had abruptly left after just three months, her team had tripled in size in two years and churn was crushing her bottom line. She was overwhelmed, to put it lightly.


Every founder I’ve worked with has shared a version of this sentiment with me during our work together. They want to know that they’re not the only one who feels this way.


Life as a founder can be lonely: The stakes are high and the future is often unknown. 


And while I assure them all that they are, in fact, in very good company, that reassurance helps only a little.


Surprisingly (or, maybe not surprisingly), the endless amounts of content streaming into our inboxes, sharing battle stories of “failures”, adds little reassurance. That’s because “failure” in the startup world is celebrated in the abstract, usually by someone who is now wildly successful. It’s  become such a buzzword that founders who are in the trenches can no longer relate. They’re in the middle of it, living the gritty reality of sleepless nights, wild swings between the highest highs and deep self-doubt, and precarious finances.


I’ve been thinking a lot lately about the contrast between what we read and listen to and what real people experience. Why is it that we only show the sunny side of hard stuff? Why do we talk about the battle only after it’s won? 


As an executive coach with a background in Psychology, I know all the textbook reasons why people don’t talk about the tough stuff when they’re in it. It’s hard enough on our ego and emotional bandwidth to be going through it, never mind narrating it for other people. Our psyche does whatever it can to protect ourselves from feeling any more harm than necessary.


Ironically, this self-protectionism can lead us to feel further alone. What’s more, it can affect how you show up with your team and the people you care most about. It messes with your sleep habits. And it destroys your ability to make good decisions.


But,  when that paradigm changes, the result is nothing short of magical.


Then I came across this conversation between Oprah and Michelle Obama, where they discussed the power of connecting to the “humanness” of our shared experiences. Michelle commented, “We gravitate to one another when we share the best and the worst of ourselves”.


“Exactly” I thought.


What we lack right now in the startup community is a shared experience. 


But what does that look like? 


Think for a minute about a time when you connected- I mean, really connected, with someone about something that you both had in common. On a topic that was really important to you, that you were hugely passionate about. (Hopefully, you’ve had at least a few opportunities to do this with your business. If so, think of one of those examples for this!).


Did that experience or conversation give you new energy to tackle something in a different or better way? Did something that previously felt impossible suddenly feel totally possible? 


That’s the power of real connection. 


So, I’m creating the Founder Connect project to find the answers to the questions that all of my founders are asking–and for all of you out there who wish you could hear from real people who are battling the same real shit that you’re going through.


I’ll be interviewing courageous founders who want to pay it forward and share their wisdom about their proudest moments, lowest points and biggest lessons learned–while they’re in the midst of learning them.


My goal is to explore whether founders face specific common challenges, and what tools and resources they’ve used to respond to them. I’ll ask about the advice they wish they had gotten along the way, and advice they’d share with other founders who are just starting out. By shedding light on individuals’ stories, it is possible to create a more human experience for founders going through their startup journey.


So, here’s my ask: If you’re a founder (or know one who would be great for this project) who’s willing to be real about your personal startup experience, please contact me.  My only asks (in addition to your candor) are that you’ve been in business for more than three years and have more than three members on your team.


And, stay tuned. I’ll be sharing Founder Connect observations and insights along the way, and report my complete findings at the end.